FREQUENTLY ASKED QUESTIONS
How Does Our Installation Process Work?
How does Our Maintenance Process Work?
Do You Offer Free Measure & Quotes?
Yes, we do offer free measures and quotes, A member of our sales and estimating team can organise a time with you to measure the relevant areas.
How Soon Can You Install My Floor?
Usually, we are booked out two to three weeks in advanced, these time frames may differ. If your job needs are urgent, feel free to get in contact with us to discuss your situation. we will do our best to cater to all situations.
Do You Move The Furniture?
Yes, We do offer furniture moving service, If you are having your furniture moved by us, please ensure that you have notified us of any large items that you may want us to leave in place or should not be moving.
What Times Do You Start Installing?
Our Installing and finishing team may be onsite to start working by 8.00 AM. They will need access to the site. You may leave a key out if you will not be there when the team are expected to arrive. You can also request for our team to notify you when they are on the way.
Can I Request Some Samples?
How Long Until I Can Walk On The Floor?
How Long Are Drying Times For Maintenance Services?
Our maintenance services include reoiling, sanding and finishing of the flooring, drying times can depend on factors such as weather or humidity, timber condition, and timber absorption. Usually, drying times can take from one to two days. For indicative purposes 60-80m2 can be washed/buffed and oiled in one day, any areas that exceed 100m2 will need 3 days overall to be completed.
Do Timber Floors Change Over Time?
Yes, mostly due to ageing, timber floors will fade over time due to sunlight and wear and tear. It is a good idea to use blinds to redirect the sunlight, and rugs to cover overly sunny areas.
How Do I Maintain My Flooring?
How Will The Process Happen?
After getting in touch with our friendly team, a member of our sales team will be in contact with you to organise a site visit, a booking will be confirmed after the deposit has been received. An installer will come out to install flooring at a time that's convenient to you.